004 Part 1 of a 2 Part Series- Emotional Intelligence and Client Service: Tips for Professional Excellence

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In Part One of this two-part series, Christina interviews David Susler, Associate General Counsel of National Material LP.  An attorney with 30 years’ experience in both private practice and as an in – house attorney, David provides an insightful and valuable perspective on what it means to be both an effective legal partner and trusted advisor. In this episode, Christina and David begin to explore the impact that emotional intelligence has on client service. Together, they examine how the various facets of emotional intelligence play a critical role in intaking, staffing and handling client projects and advising clients.

 

 

Connect with Tina Martini:

 

Twitter: @TinaMartini10

Website: www.paradigmshiftshow.com

DLA Piper: https://www.dlapiper.com/en/us/people/m/martini-christina-l/

LinkedIn: Christina Martini

Email: christinamartini.paradigmshift@gmail.com

 

Show Notes by Show Producer: Anna Nygren

 

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About the author, Christina Martini

For nearly 25 years, Christina (Tina) Martini has been an intellectual property attorney practicing in BigLaw. Tina is a partner at the law firm McDermott Will & Emery and focuses her practice on domestic and international trademark and copyright law, as well as domain name, Internet, social media, advertising and unfair competition law.

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